Refund policy
Returns & Refunds Policy
At The Little White Cart, all of our products are freshly made to order and, as perishable food items, we are unable to accept returns or offer refunds once an order has been dispatched. This is in accordance with the Consumer Contracts Regulations 2013, which exempts perishable goods from the standard 14-day right to return.
No Returns Due to the perishable and handmade nature of our products, and for the safety and hygiene of all our customers, we do not accept returns under any circumstances. We are unable to guarantee the safety or integrity of any item once it has left our premises.
Damaged or Incorrect Orders We take great care in packaging every order, but if your items arrive damaged or you have received an incorrect order, please contact us within 48 hours of delivery at enquiries@littlewhitecart.co.uk. Please include:
- Your order number
- A clear photograph of the damaged or incorrect item(s)
- A brief description of the issue
We will review each case individually and, at our discretion, offer a replacement or refund where appropriate.
Order Cancellations As our products are made fresh to order, we are unable to accept cancellations once your order has entered production. If you need to amend or cancel an order, please contact us as soon as possible and we will do our best to help if production has not yet begun.
Allergies & Dietary Requirements It is the customer's responsibility to ensure that the products ordered are suitable for their dietary needs. Full ingredient and allergen information is available on each product page. We cannot accept returns or issue refunds on the basis of allergen or dietary concerns where this information has been made available.